ByEvo Call0203 026 3847

Serviced apartments in Glasgow, Paisley and Renfrew

Frequently Asked Questions

Everything you need to know before booking your stay.

Your questions answered

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What services and facilities are included in the rate?

Our serviced apartments are fully furnished with high speed broadband, Flat Screen Smart TVs with Freeview and Netflix, and a fully equipped kitchen with oven, microwave, fridge/freezer and washer/dryer. Cooking utensils, crockery, cutlery, tea towels, oven gloves and laundry detergent are included, along with a small supply of bin bags, foil and clingfilm. Bathrooms include shower gel, shampoo and a few toilet rolls to get you started, plus fresh towels and linen - one bath sheet and hand towel per guest. For longer stays we can arrange weekly linen changes as part of our premium cleaning service. A travel cot, highchair and fans can also be provided on request.

How and when do I pay?

Payment is required 30 days in advance of your stay, or as soon as booking is confirmed if booking less than 30 days before arrival. Payment is via bank transfer or Debit/Credit card - we accept Visa, Mastercard and American Express.

Are there any extras to pay?

A security deposit of £250 applies, either pre-paid and refundable after inspection, or pre-authorised against a credit card. A cleaning fee of £60 to £145 plus VAT applies depending on the property, with interim cleaning for longer stays negotiable. An extra linen fee of £25 plus VAT applies only if extra bedrooms need to be made up for 2 guests. A parking permit for 19 Walker is available at £5 plus VAT per day.

How do I get access to my apartment? Will I be met on arrival?

ByEvo operate a simple remote self-check-in service, with full details provided 24 hours before arrival by email. Our customer relations team are on call to answer any questions on arrival.

What time is Check-in and Check-out?

Check-in is normally from 3pm on day of arrival and check-out is normally by 10am on day of departure. Early check-in or late check-out can be arranged for a small fee, or sometimes for free if there are no overlapping bookings.

If I need to cancel, how much notice do I need to give and what is the refund policy?

Cancellations made more than 14 days before arrival receive a 100% refund minus a £25 plus VAT cancellation fee. Cancellations made within 14 days of arrival are not eligible for a refund.

How many guests can stay in the property?

Prices are based on a minimum of 2 people sharing 1 bedroom. Additional guest fees are £25 plus VAT per person per night depending on the property. We can accommodate up to 7 adults in our large 3 bedroom house, or up to 6 adults in our 2 bedroom apartments, with small children able to share a sofa bed for up to 8 people.

What is the minimum stay?

Online bookings are a minimum of 3 nights, but for a 1 or 2 night stay please call and our booking team will offer the best price available.

Do you offer a discount for longer stays?

Yes, we have solutions for long stays and interim housing, including corporate apartments for extended periods - please contact us for details.

Do I need to complete a contract?

Yes, you will need to complete a registration form with all guest details and agree to our terms and conditions.

What happens if there is any damage caused during my stay?

We take a security deposit, usually pre-authorising your card for £250, which is released after check out or charged depending on the cost of any damage.

How do I find out more?

Please contact us by e-mail or telephone and we will be happy to assist - we are available Monday to Friday, 9am to 6pm.

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Phone
0203 026 3847
Email
info@servicedapartmentsbyevo.co.uk
Opening hours
Monday to Friday, 9am to 6pm